Ortigas
Posted 3 months ago

Currently hiring for HIKINEX

HIKINEX is looking to redefine the CX industry. They plan to leverage BPHII (Business Process Human Integrated Intelligence). Their goal is to build professionals who can operate at an extremely high business level and enjoy the challenge and reward-based work environments.

Job Features

Employment TypeFull-time
Job SpecializationCustomer Service
Work LocationOrtigas
Monthly SalaryUp to PHP 22,000
Education LevelCollege Level
Years of Experience0+ Years
SkillsCustomer Service, Communication Skills

Responsibilities

  • Open and maintain customer accounts by recording account information 
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs 
  • Prepare product or service reports by collecting and analyzing customer information 
  • Contribute to team effort by accomplishing related results as needed 
  • Manage large amounts of incoming calls 
  • Build sustainable relationships of trust through open and interactive communication 
  • Provide accurate, valid and complete information by using the right methods/tools 
  • Meet personal/team sales targets and call handling quotas 
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution 
  • Keep records of customer interactions, process customer accounts and file documents 
  • Follow communication procedures, guidelines and policies 

Qualifications

  • High proficiency level in both oral and written English communication 
  • Good comprehension 
  • Has good track record in meeting and delivering client goals 
  • Willing to work graveyard shifts  
  • Experience in logistics accounts preferred 
  • Familiar with web-based services preferred 
Ortigas Address:
Unit 2401, One Corporate Center 
Julia Vargas cor. Meralco Ave, 
Pasig City, 1605 Metro Manila
 


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